Privacy Policy
Effective Date: 27 Oct 2025
Capgenix Technologies LLP (“Capgenix,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information. This Privacy Policy applies to all visitors, clients, and users of https://capgenixtechnologies.com, including those engaging with our services via live chat, contact forms, email, or phone.
1. Information We Collect
We collect information to deliver personalized, secure, and efficient service experiences. This includes:
a. Personal Identifiers
- Full name
- Email address
- Phone number
- Company name
- Location (city, region, country)
- Job title or role (if provided)
b. Technical & Device Data
- IP address
- Browser type and version
- Operating system and device type
- Referring URLs and session timestamps
- Interaction logs (e.g., pages visited, clicks, form submissions)
c. Service Interaction Data
- Inquiry details (e.g., support requests, sales questions, branding consultations)
- Chat transcripts and email correspondence
- Purchase history and service preferences
- Uploaded files or documents (e.g., branding assets, technical specs)
2. How We Use Your Information
We use your data to:
- Respond to inquiries and provide tailored support
- Deliver requested services (e.g., computer setup, printer configuration, branding strategy)
- Improve website performance and user experience
- Send service updates, offers, and relevant communications
- Maintain security, detect fraud, and comply with legal obligations
- Analyze usage trends to refine our offerings
3. Sharing and Disclosure
We do not sell your personal data. We may share information with:
- Service providers: Hosting, analytics, CRM, and live chat platforms under strict confidentiality agreements
- Legal authorities: When required by law or to protect our rights and users
- Internal teams: For service delivery, troubleshooting, and customer support
All third-party partners are vetted for data protection compliance.
4. Cookies and Tracking Technologies
Capgenix uses cookies and similar technologies to:
- Remember user preferences and session states
- Analyze traffic and usage patterns
- Personalize content and support interactions
You can manage cookie settings via your browser. Disabling cookies may affect site functionality.
5. Data Security
We implement technical and organizational measures to protect your data, including:
- SSL encryption for all data transmissions
- Role-based access control for internal systems
- Regular security audits and vulnerability assessments
- Secure storage and backup protocols
Despite these measures, no system is 100% immune to breaches. We commit to prompt notification and resolution in case of any incident.
6. International Data Transfers
Our servers and operations are based in India. If you access our services from outside India, your data may be transferred and processed in accordance with Indian data protection laws.
7. Children’s Privacy
Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal data from children. If we discover such data has been collected, we will delete it promptly.
8. Your Rights and Choices
You have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for marketing communications
- Request data portability (where applicable)
- Lodge a complaint with a data protection authority
To exercise these rights, contact us at privacy@capgenix.local. We respond within 2–4 business hours.
9. Policy Updates
We may revise this Privacy Policy to reflect changes in law, technology, or our services. Updates will be posted on this page with a revised effective date. We encourage you to review it periodically.
10. Contact Us
For questions, concerns, or data requests, please contact:
Capgenix Technologies LLP Amberpet, Hyderabad, India Email: info@capgenix.local Phone: +91-7396570747 Website: https://capgenixtechnologies.com
